In these Terms and Conditions of Sale, ” Nikoleta Studio”, “we” and “us” mean ” The Nikoleta Studio Store, SL and” You “will mean the customer.
These general conditions of sale (hereinafter the “conditions of sale”), regulate the legal relationship that emanates from the buying and selling processes performed by you on the website located in the url and the owner of the same, The Nikoleta Studio Store, SL, with CIF B67477513, registered office at Calle Biada 2, 08012 Barcelona. You accept the conditions of sale from the moment you use or contract the service or purchase any product. This document can be printed and stored by you. Nikoleta Studio puts at your disposal the e-mail address email@example.com, so you can ask any questions about the conditions of sale.
- PERFORMING YOUR ORDER.
1.1. In order to place an order you must be 18 years old and have the capacity to contract.
1.2. You can place the order through our online store at www.nikoletastudio.com or by calling 931 56 46 23. Orders that arrive differently from those indicated above will not be accepted.
1.3. Once your order has been accepted, we will send you an email confirmation that will also include the order number. The order confirmation will be effective from shipment. If we cannot process your order for any incident, we will contact you by email or phone.
1.4. To place an order in Nikoleta Studio, you need an internet access to connect to www.nikoletastudio.com . It is necessary to register as a user by filling out the electronic form, before starting the purchase process. Once registered, you can continue with the process of buying the product or products added to the basket or browse the web to add new products in it.
1.5. Once registered and having all the products required in the basket, the purchase is continued arriving at the screen of selection of Payment Methods, Shipping Methods and Modification (if required) of the billing and / or shipping data. The Forms of Payment accepted and their conditions are as specified on the Forms of Payment page . The available Shipping Methods and their characteristics and costs are as specified on the Shipping Methods page.
1.6. Once the purchase is made and as quickly as possible, within reason, Nikoleta Studio will send customers an email with the order receipt containing the summary of the purchase, as well as payment information if applicable and shipping and billing information .
1.7. Nikoleta Studio will send a receipt in physical support that will be received along with the order. This receipt will be issued in the name of the natural person or company that has placed the order, so customers should make sure that it is done with the correct name. The product or products will be sent according to the Shipping Method selected by the customer.
- SUPPLY OF YOUR ORDER.
2.1. We will deliver the products indicated in the confirmation of your order, in accordance with these terms and conditions of sale.
2.2. The order reception schedule is twenty-four (24) hours on three hundred sixty-five (365) days of the year, although orders placed after forteen (14:00 ) hour will not be processed , remaining for the next business day on the City of Barcelona. Orders received during the weekend will be processed early on the following Monday or first business day.
3.1. The price of the products includes the corresponding VAT and will be the one indicated in your order and / or invoice.
3.2. VAT at the applicable rate indicated on your invoice will be your responsibility. ” Intra-community acquisitions cannot be made through our online store.”
3.3. Shipping costs, when applicable, are your responsibility, as indicated in your order and invoice.
3.4. In shipments to the Canary Islands, Ceuta and Melilla, the customer, upon receipt of the product, will bear the costs of customs clearance, as well as the payment of the local tax, IGIC or similar.
3.5. Users of the Canary Islands, Ceuta and Melilla will be able to access the prices of products without VAT, once they have registered and logged on the web, with a shipping address from one of these areas.
3.6. The promotion of free shipping costs with MRW from a purchase of more than four hundred ( 249 ) euros (VAT included), a promotion that is active occasionally and not permanently , excludes shipments to the regions of the Canary Islands, Ceuta and Melilla (when it is active)
3.7 The promotion of free shipping costs with Correos from a purchase greater than forty-nine (49) euros (VAT included), promotion that is active on an occasional and non- permanent basis , excludes shipments to the regions of the Canary Islands, Ceuta and Melilla (when it is active)
- PAYMENT OF YOUR ORDER ORDER.
4.1. You can pay your products for the payment systems that appear in the payment methods section of our online store: Payment Methods
4.2. You must pay in the currency indicated on your bill. We only accept payments in Euros.
4.3. If you pay by credit card, you must provide your credit card information at the time of placing your order. We only accept payments with secure cards in which authentication of your identity as cardholder is carried out according to the method established by your bank, through the secure electronic commerce service (” Verified by Visa” and “MasterCard SecureCode “).
4.4. If you pay by bank transfer / deposit, you will be sent by email the information necessary to make the payment. Your order will not be reserved or sent until we have received payment in our bank account. If you do not receive payment for the full amount within four (4) working days from the date of your order, it will be canceled. If you send us the transfer receipt, the process could be expedited, but in no case would it be validated.
4.5. If you pay by financing, your order will not be reserved or sent until we have received the financing confirmation. If the confirmation is not received within four (4) working days from the date of your order, it will be canceled.
4.6. The maximum amount of payment through PayPal is one thousand (1000) euros per order and the shipping method Store pickup with this form of payment will not be allowed.
4.7. The maximum amount accepted for cash payments in the Store will be two thousand five hundred (2500) euros.
4.8 . The maximum amount of payment through Apple Pay is one thousand (1000) euros per order.
- DELIVERY OF YOUR ORDER.
5.1. We will send your order to the shipping address listed in your order request.
5.2. We will send your order within the delivery period that appears on our website on the date of issuance of your order confirmation. If you have requested several products in the same order, we can deliver them on different dates. You can cancel your order at any time before sending it by sending an email to info @ nikole t astudio.com indicating your order number.
5.3. At the time of delivery of your order to our carrier we will send confirmation of the shipment to the email address that you have provided when placing the order. In the shipping confirmation we will indicate the tracking number corresponding to your shipment so that you can track it through our carrier’s website or through Correos, depending on the shipping method you have selected.
5.4. Deliveries are made as follows:
– Standard Delivery 2-3 business days through Correos for Peninsula and Balearic Islands. For shipments to the Canary Islands, Ceuta or Melilla, the delivery time may increase by 3-7 business days. You can track your order from the Correos website.
– Express delivery 1-2 business days through Seur in Peninsula, Balearic Islands and Portugal (except Madeira and Azores), as long as the order arrives before seventeen (17) hours and for the products available in our warehouse (Service not available for Canary Islands, Ceuta or Melilla). You can track your order from the Seur website .
– Express delivery 14h, 1 business day before 2:00 pm through MRW in Peninsula, Balearic Islands and Portugal (except Madeira and Azores), as long as the order arrives before seventeen (17) hours and for products available in our warehouse (Service not available for Canary Islands, Ceuta or Melilla). You can track your order from the MRW website .
– Collection in the Barcelona store at no additional cost. You will receive an email when the order is ready to be picked up.
– Pick up at the Post Office. You can track your order from the Correos website. If you have provided us with your mobile number you will receive a mobile message.
– Pick up at MRW Office . You can track your order from the MRW website . If you have provided us with your mobile number you will receive a mobile message.
5.5. The ownership and risk of loss of the products of the order will be transferred to you when the order is delivered.
5.6. In the case of shipments to the Canary Islands, Ceuta and Melilla, the customs clearance costs, as well as the payment of the local tax, will always be borne by the customer. In the event that the customer rejects the order at the time of delivery and it is returned to Nikoleta Studio by the transport company, customs charges, local taxes and shipping costs incurred will be deducted from the purchase refund, if the there would be.
5.7 It should be borne in mind that the deadlines set out in point 5.4 will apply to the products selected as In Stock. For products not in stock, the delivery times notified conveniently on each product sheet must be added: Ready to ship in 2-3 days, Ready to ship in 5-10 days, Ready to ship in more than 15 days.
- SATISFACTION OR RETURN. RIGHT OF WITHDRAWAL.
6.1. If you are not satisfied with any of the products of your order, you can exercise the right of withdrawal and request the return within the first 15 days. This period may be extended promptly according to special temporary promotions, which will be conveniently communicated by the usual means.
6.2. However, you cannot return a product and claim a refund if it is a custom product or if they are perishable or expire. Products may not be returned if they are computer programs (software) that you have unsealed, or health or hygiene sensitive products that have been unsealed, such as audio headphones or toothbrushes, among others. You will not be able to obtain a refund of the purchase price of a service contract (tests , for example) once you have started using the service or if it is a service that has already been fully executed. Nor can you request a refund and obtain a refund of the amount of products that can be considered tailored to the customer, whether or not these products appear on our website.
6.3. In order to be able to exercise the option of returning an order / product or canceling a service contract with which you are not satisfied, you must enter the returns and after-sales page by selecting one of the 3 available options or by sending an email to info @ nikoletastudio.com, attaching the invoice number and the order number, and including your contact details, so that we can provide you with a return number (RMA) and instructions on how to return the order / product. You must return the products of the order in perfect condition, with all the documentation (installation manual, disks, cables …) and without damage.
6.4 . If the consumer wishes to withdraw from the order it is necessary to notify us through an unequivocal declaration by any means admitted by law (e-mail, postal mail, telephone, etc.) or using the following withdrawal form , although its use does not It is mandatory.
- The term for the exercise of this right is 14 calendar days from the reception of the product or from the conclusion of the contract if it is a provision of services, without penalties for its exercise;
- Is realiazará the refund of the full amount of the purchase to the consumer and interested user, ie the price of the product plus shipping charges before expiry of 14 calendar days from the date we have been informed of the decision to withdraw from consumer contract using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise and provided the consumer does not incur any expenses as a result of reimbursement.
- In the event that the consumer and user has expressly selected a delivery method different from the less expensive modality of ordinary delivery, the entrepreneur will not be obliged to reimburse the additional costs arising from it.
- Unless Nikoleta Studio has offered to collect the goods itself, in the sales contracts, Nikoleta Studio may withhold the reimbursement until the goods have been received, or until the consumer and user has submitted proof of return of the goods. goods, according to which condition is met first.
- The exercise of this right may not be subject to any formality so that the consumer may be required to return the product in perfect condition without limiting the use of the product (provided that it does not go beyond the mere verification of the good condition and operation of the same).
The return shipping costs will be borne by the customer. We will send you the instructions and the costs will be deducted from the refund of the order amount, in case you use our logistics service, the total amount paid for the order will be refunded to the consumer, including the shipping costs of the first shipment.
The costs of our reverse logistics service are:
– € 6.99 for returns from the Peninsula, Balearic Islands and Portugal
– € 19.99 for returns from the Canary Islands, Ceuta and Melilla
These costs will be deducted from the order amount reimbursed to the consumer and user.
However, the consumer and user may return the products by the means they deem appropriate if they do not want to use our courier service.
6.6. In the case of returns from the Canary Islands, Ceuta and Melilla, the shipping costs for the return of the product will be borne by the customer.
6.7. Without affecting the right of withdrawal of consumers or the responsibility of the warranty for defective products, the civil liability of Nikoleta Studio for the products supplied would be limited to the amount thereof.
6.8. When the product is defective of origin, you must send an email to info @ nikoletastudio.com with the invoice number and explaining the product failure. We will send you an email telling you how to send the defective product to Nikoleta Studio. Once the defective product received and checked, we will send another one in exchange at no additional cost. In this case the change will be made by the same article or reference. Nikoleta Studio will take care of the postage corresponding to the return and new shipment.
6.9. When the product, by mistake, does not correspond to the order, Nikoleta Studio will bear the costs of collecting the wrong product and delivering the corresponding to the order placed.
6.10. If the order is a gift, Nikoleta Studio will change or refund the product if the return meets the conditions described in the previous and following sections.
6.11. Orders with store pick-up and direct purchases at the collection point have a withdrawal period (return and / or exchange) that we have extended to thirty (30) calendar days from the date of collection.
6.12. In case of return, the reimbursement of the amounts paid will be made through the payment method used in the purchase.
6.13. Nikoleta Studio will not refund the amount or make any reshipment of merchandise until the receipt and condition of packaging and accessories of the product subject to the return or exchange in our warehouse has been verified. The amount to be returned is the one originally included in the order, including the shipping costs of the first shipment.
6.14. If upon receiving the package you appreciate that the box has arrived defective or you think it could have been handled, you should not accept the package, and you should contact us immediately. If you have accepted and the package has been damaged or handled, you must contact us as soon as possible in order to process the management with the transport company. Mail: firstname.lastname@example.org | Telephone : 931 56 46 23 .
7.1. All products that you can buy at www.nikoletastudio.com have a legal guarantee of six (6) months after delivery. For companies and freelancers, this guarantee is one (1) year.
7.7. In case of defective product, Nikoleta Studio must proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, procedures that will be free for you the consumer and user. Nikoleta Studio responds to breaches of conformity that are manifested within six (6 ) months of delivery to the user or consumer. You, the consumer and user, must inform the Nikoleta Studio of the lack of conformity within one (1) month of being aware of it.
7.8. If after performing the product review, no defect is detected or the problem is not covered by the warranty, Nikoleta Studio may claim the amount of the shipping costs of the processing, both back and forth.
7.9. The warranty of computers sold with disk extensions must always be processed directly with Nikoleta Studio.
7.10. Shipment costs for the processing of the guarantee are covered within the peninsular and insular Spain and peninsular Portugal territories. Outside these territories, it will be you who will be responsible for such shipping costs both outbound and inbound.
7.11. In no case does the guarantee cover any type of data loss, being the client responsible for having a backup of them.
- CONTACT WITH NIKOLETA STUDIO AND RECTIFICATION OF PROBLEMS AND ERRORS.
You can contact us through:
- Contact web form .
- By mail to The Nikoleta Studio Store, SL Carrer de Biada , 080 12 Barcelona.
- By email to email@example.com
- By phone, by calling 931 56 46 23 .
When contacting us regarding an order you have placed, you must indicate your order number.
- CONTENTS AND INFORMATION PROVIDED ON OUR WEB.
9.1. Nikoleta Studio reserves the right to modify the commercial offer on promotions on the website www.nikoletastudio.com ( those promotions that are in force at the time of the user’s purchase will be respected ) at any time.
9.2. Nikoleta Studio puts all reasonable means at your disposal to try to make the information shown on its website truthful and without typographical errors. If there is an error of this type, alien at all times to the will of Nikoleta Studio, it would be corrected immediately, as soon as it is detected. If the error occurs in some of the prices shown and a customer has made a purchase, we will communicate that error.
9.3. Nikoleta Studio extracts the characteristics and descriptions of the products offered on the web, from the information that manufacturers and distributors provide to Nikoleta Studio and in some cases, from their own websites. In the event that the information about the product does not correspond to the actual characteristics, the customer may cancel the order at no cost on his part.
9.4. The information presented on this website is in Spanish (Spanish language), including the formalization of the contract and all contractual information shown and sent to consumers or users.
- DATA PROTECTION.
By placing an order you agree that we may store, process and use data obtained from the form of your order for the purpose of processing your order. By delivering the email address or other personal data, a necessary requirement for the processing of your order, you give your permission for said addresses to be processed and also used to send commercial communications for promotion or advertising of services and products offered by Nikoleta Studio. Nikoleta Studio puts at your disposal the email address firstname.lastname@example.org, so that you revoke the consent given.
- OVERWHELMING FORCE.
We will do our best to comply with the obligations arising from your order. However, we will not be liable for delays or noncompliance if the delay or noncompliance is due to force majeure. In case of delay, we will fulfill our obligations as soon as reasonably possible.
- APPLICABLE LEGISLATION AND COMPETENT JURISDICTION.
These general conditions are ruled by the Spanish Law. Likewise, in compliance with the provisions of the Law on Alternative Dispute Resolution, we inform consumers that, as an adhered entity and in the terms of the Code of Ethics , users may go to Confianza Online for the alternative resolution of eventual disputes ( https : //www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/ ). If these refer to electronic transactions with consumers, or about data protection when they are related to this area, the claims will be resolved by the Online Confidence Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims concern digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.
In addition, we remind you that you can access the online dispute resolution platform of the European Union by following the link.
- NULLITY AND INEFFICIENCY OF THE CLAUSES.
If any clause included in these conditions of sale is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only such provision or the part of it that is null or ineffective, the conditions of sale remaining in everything other, having such provision, or the part of it that is affected, not put.