Returns

You can return the product if: (1) you want to make use of your right of withdrawal from receipt of the order, (2) the product does not work and you want to make use of the warranty or (3) you have received a wrong product.

 

You must fill in and send us the corresponding section form.

 

I HAVE CHANGED OPINION AND I WANT TO WITHDRAW FROM THE ORDER

 

If you wish to withdraw from the order, you can do so within a period of up to 15 days after receipt of the order. You will need to notify us through e-mail, postal mail, telephone, or using the following Withdrawal Form, although its use is not mandatory. In addition, we provide you with a form below where you can do the return procedure simply and quickly.

 

Returns of products that are not in perfect condition, with all its accessories, without missing any parts, with the original manuals and without labels attached will not be accepted.

 

The consumer and user may return their order through our reverse logistics service, however, they may also return the products by the means they deem appropriate if they do not want to use our courier service.

 

In the case of selecting our reverse logistics service, the cost of said service will be deducted from the order amount reimbursed to the consumer and user.

 

The costs of this service are:

€ 6.99 for returns from Peninsula, Balearic Islands and Portugal

€ 19.99 for returns from Canary Islands, Ceuta and Melilla

€ 29.99 for returns from the rest of the US.

 

If the customer returns it directly to our store in Barcelona, ​​no amount will be deducted from the amount reimbursed, although Nikoleta Studio will be responsible for the status of the product from the moment we receive it in our warehouse.

 

MANAGE PRODUCT WITH DEFECT

 

If the product has stopped working or shows a defect, contact us as soon as possible explaining the problems detected.

 

If upon receiving your order you see the defective box or you think it has been tampered with, you should not accept the package and contact us immediately.

 

If you have accepted it and your package has been damaged or handled, you must contact us as soon as possible to process the management with the transport company.

 

Remember to send all the components of the product to manage your warranty.

 

THE PRODUCT I HAVE RECEIVED IS NOT THE ONE I ORDERED

 

Remember that you can make use of your right of withdrawal, within a period of up to 15 calendar days from the receipt of the order.

 

Returns of products that are not in perfect condition, with all its accessories, without missing any parts, with the original manuals and without labels attached will not be accepted.

 

Being an error of ours, Nikoleta Studio will bear the return costs, so you must request the return procedure when you notify us of the intention to return or change the product.

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